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Teller (0073) - East Aurora NY

Company: M&T Bank
Location: East Aurora, NY
Posted On: 10/14/2009

Retail Banking Division ~ {East Aurora}
Basic Function:
Tellers are the "face" of M&T Bank to most customers. A customer's level of satisfaction with the bank is largely based on the quality of service they receive in our branches – from tellers. That makes the position of teller one of the most important jobs in the bank, and a great place to begin a career at M&T – one of the strongest, most highly regarded banks in the U.S.
Responsibilities:
Provide M&T Bank's retail/commercial customers with superior service by doing the following:
Customer Service
~Greet customers, build a rapport with them and thank them for their business.
~Process transactions accurately and efficiently, including: deposits, withdrawals,
loan payments and check cashing.
~Help customers find solutions to their financial needs by identifying M&T products
and services that can meet those needs, and referring the customer to the right
person in the branch.
~Resolve routine customer problems and refer more complex issues to the
appropriate person.
Bank Operations
~Assist with the "settlement" of the bank’s ATMs and the processing of deposits
made through the 24-hour deposit service.
~Verify signatures and distribute cash.
~Adhere to all procedures stated in the Teller Difference policy and follow up with
current gain/loss ticket documentation.
~Ensure compliance with the bank’s operational, security and control
policies/procedures, preventing fraud and protecting customer assets.
General
~Achieve personal referral goals, and actively participate in branch sales promotions. ~Participate in weekly sales meetings.
~Attend new hire training program, and participate in appropriate training sessions in
the future.
Basic Qualifications:
~High school diploma or GED.
~Minimum of 6 months customer service experience.
~Basic keyboarding skills and data entry skills.
~Demonstrated organizational, time management and prioritization skills.
Ideal Qualifications:
~6 months previous cashiering experience.
~Ability to lift 5lbs to 30lbs.
~Ability to stand for long periods of time.
~Proficient written communication skills in Spanish and English.
~Proficient verbal communication skills in Spanish and English.
~Proficient reading skills in Spanish and English.